Refund policy

 

Effective Date: December 6, 2023

Thank you for shopping at GMA's Custom Crafts. We appreciate the trust you have placed in us. Please read our policy carefully to understand your rights and obligations when seeking a return or refund.

1. Returns:

• Eligibility: We accept returns within 21 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Process: To initiate a return, please contact our customer service at gma.masks@gmail.com. You will be provided with instructions on how to return the item.

• Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error.

2. Refunds:

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days.

• Refund Method: Refunds will be issued to the original payment method used for the purchase.

3. Exchanges:

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

4. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include a replacement or refund.

5. Non-Returnable Items:

Certain items are non-returnable. Please check the product description for any such exclusions.

6. Changes to This Policy:

We reserve the right to modify this return and refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

7. Contact Information:

If you have any questions about our return and refund policy, please contact us at gma.masks@gmail.com.